Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. This processing time window is apart from the delivery time estimated during the check out process. You will receive another notification once processing has been complete and your order has shipped.

Domestic Shipping Rates and Estimates

Home Brains and brawn currently offers free standard shipping on all orders and we are only able to ship to the contiguous U.S. (48 States and Washington, D.C.) with no holiday deliveries. We do not deliver to any P.O. Boxes, Military APOs or FPOs, Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, or the U.S. Virgin Islands.

We may occasionally charge for shipping for most, or for all orders, and in that case we may occasionally offer special discounts on shipping rates such as free shipping on orders above a certain value, free shipping on all orders, free shipping on combined orders, so please pay attention to your check out page and to any advertising notes in the top header or foot note or anywhere else on the site for current special shipping promotions available at a time.

Please note that different items in one combined order even though were purchased together and paid in one invoice they still may be shipped and delivered in separate packages in different times.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us here with your name and order number, and we will look into it for you.

You can also track the status of your order by logging in to your account and check the status of your order within your account in your member's area.

Shipping to P.O. boxes

Unfortunately we Do Not offer shipping to P.O. Boxes at this time.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition and original package, we will refund the full order amount minus the shipping costs for the return, if any. Please note that the shipping for returning items are the responsibility of the customer and we are not responsible for missing, lost, damaged item (more damage than what was reported and photographed by the customer upon filing the return claim) upon delivery to the original shipping location and we will not be able to issue a refund in any of these cases.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@homebrainsandbrawn.com, and at our contact page, with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Please refer to the Return, Refunds and Exchange policy section on this website for complete information and answers to the most commonly asked questions.

If you have any further questions, please don't hesitate to contact us here.